Shipping Policy
Thank you for shopping with Sonamone Fashion Jewellery! We are committed to providing you with a smooth and reliable shipping experience. Please review our shipping policy below for details on how we handle your orders:
1. Order Processing
- Processing Time: “Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. We strive to deliver orders within 5-7 business days after processing.”
- Order Confirmation: You will receive an order confirmation email once your order is successfully placed. A shipping confirmation email with tracking details will be sent once your order has been dispatched.
2. Shipping Methods
- Courier Services: We use trusted third-party courier services to deliver your orders. The choice of courier may vary based on your location and the shipping option selected.
- Shipping Costs: Shipping costs are calculated based on the delivery location and order size. Shipping fees will be displayed at checkout before you complete your purchase.
3. Delivery Times
- Estimated Delivery: Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes [3-7] business days, while expedited options may offer faster delivery. Please note that these are estimated times and actual delivery may vary.
- Delays: While we strive to meet the estimated delivery times, please be aware that delays may occur due to factors beyond our control, such as weather conditions or courier delays.
4. Shipping Address
- Accuracy: Please ensure that you provide a complete and accurate shipping address at checkout. Sonamone Fashion Jewellery is not responsible for orders that are delayed or lost due to incorrect or incomplete address information.
5. Tracking Your Order
- Tracking Information: Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the courier’s website.
6. International Shipping
- Availability: We currently offer international shipping to select countries. Shipping costs and delivery times for international orders will be calculated at checkout.
- Customs Duties and Taxes: International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. Please check with your local customs office for more information.
7. Delivery Issues
- Missing or Lost Packages: If you experience any issues with your delivery, such as a missing or lost package, please contact our customer service team at support@sonamonefashion.com. We will assist you in resolving the issue with the courier service.
- Damaged Items: If your package arrives damaged, please contact us within 24 hours of delivery. Provide a photo of the damaged item and packaging, along with a description, to help us address the issue promptly.
8. Contact Us If you have any questions or need further assistance regarding shipping, please reach out to our customer service team:
- Email: contact@sonamone.in
- Phone: +91-990-362-8756
- Live Chat: Available on WhatsApp
Thank you for choosing Sonamone Fashion Jewellery. We appreciate your business and are dedicated to ensuring a pleasant shopping experience!