Return and Refund Policy
At Sonamone Fashion, your satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If you need to return an item, please review our policy below for a smooth process:
Return Policy:
- 7-Day Return Window: You have 7 days from the date of delivery to return items. The returned items must be in their original condition, unused, and with all original packaging.
- No Exchanges: We do not offer exchanges at this time. If you wish to return an item, please initiate a return for a refund. You can place a new order for any items you desire.
Non-Returnable Items:
- Discounted, Offer, and Combo Items: Items purchased at a significant discount, as part of a special offer, or in a combo set are final sale and cannot be returned or refunded.
Damaged or Defective Items:
- If you receive a broken or damaged item, please notify us within 24 hours of delivery. To ensure a smooth resolution, send us a video showing the damage or defect, including the box opening, via WhatsApp at [+919903628756 ]. This will help us process your claim promptly.
How to Return:
- Contact Us: Reach out to our customer service team at contact@sonamone.in
or via our whatsapp chat to request a return authorization. - Prepare Your Return: Pack the items securely and include a copy of your receipt or order number.
- Ship Your Return: Send the package to the address provided by our customer service team. Return shipping costs are the responsibility of the customer.
Refunds:
- “Upon receiving and inspecting your return, we will issue a credit or refund to the original payment method. Please allow up to 10 business days for the amount to appear in your account.”
Note: Returns are only accepted for items that are in their original condition and packaging. Items that are damaged, worn, or not in their original packaging cannot be returned or refunded.
If you have any questions or need assistance, please do not hesitate to contact us. We are here to ensure your shopping experience with Sonamone Fashion is exceptional.